Refund Policy

Due to the fact that these are freshly hand-crafted products, unfortunately we can *NOT* offer any refunds and/or exchanges for orders that have been processed, shipped, opened, or used. If something happens to the products while they are in your care we cannot offer a refund, exchange, nor can we send you a free replacement. It's very important that you take care of the products as indicated in the product guide.

Texture Me Natural is not responsible for events outside of our control such as packages damaged, lost, tampered with, rifled through or misdirected by USPS, stolen, or lost. If you would like to have your order shipped with insurance, please notify Texture Me Natural through the contact page for an invoice for shipping insurance. Please note that this service is not available to military addresses. If there was an error on our end as it relates to an incorrect address on the packing slip, the customer will be issued a refund once the package has been returned to Texture Me Natural.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.